Guarantee & After-Sales Service

Before buying any heatshield exhaust wrap, header pipe wrap, or other insulation it is imperative to educate yourself about the product and the application. The following information is intended to be a guide to help you decide which type of heat shield insulation is best for your application. We can provide you all the technical data for the product, but ultimately it is up to you to pick the best heatshield material or insulator for your application

What Products are Provided with the Warranty?

Some of our furniture items apply for an almost unconditional Lifetime Warranty. The items included in this policy are sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers. As a retailer we warrant these components to you, the original retail purchaser, to be free from material manufacturing defects. The lifetime duration of the Warranty means the standardized usage cycle for a specific furniture item.

  • Do your Homework

    Decide if you have a conductive heat issue or a radiant heat issue. And find the termpature of the heat source!
  • Different Types of Warranty

    While for some items we have a lifetime warranty, the springs in all of our items are offered with a 5 Year Limited type of a Warranty.
  • Warranty Exceptions

    All seat cushion cores have a natural tendencey to become softer during a normal usage cycle, and will conform to the shape of the user. A Limited 1 Year Warranty applies.

Where to Apply for Warranty Services?

Under these Limited Warranties, all of the legal liability of our store is limited to repair, or if required (or requested by the customer), replacement. We are ready to pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer...

These Limited Warranties are not applicable for any of our products which ave been altered by any person, dealer, or company without the express written authorization of our store. PLease note, that some States Do Not Allow Limitations On How Long An Implied Warranty Lasts, So The Above Limitations May Not Apply To You.

In What Cases the Warranty is Not Provided?

There can be two limits for the Warranties issued with the purchase of the furniture items on our website.

  • 1, 3 & 5 Years Limited Warranty

    The first one is the Warranty time frame, if it is limited to 1, 3 or 5 years. Hence the Lifetime Warranty is not time-restricted.
  • Regular Usage Check

    The second one is the examination of the item by our customer support agent, making sure the usage was regular.

Change and Return

Filing a change or a return is an easy process, requiring nothing more than your proof of purchase (which usually is the receipt you received), the item itself and the return label printed out by you and put at the top of the package...

Measure twice, cut once!

Whether you use our products or another company's, we would like to see you get the problem solved the first time. So there you go, you are now ready to conquer your hot problems. Please visit the rest of our site for some very cool solutions! If you have more questions or need consulting, please contact us.

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